Blacksburg Area Remote Services Technician (Work From Home)
compensation: $9.75 per hour plus $.50 cent per hour for reimbursement, Medical, Dental, Visio
We are currently offering a Spanish speaking bilingual differential that is available for qualified associates. For more information please see "Working for Support.com" below!
Click here to apply.
As a member of this best-in-class technology services team you will:
• Answer calls and greet customers
• Review ticket in customer service tracking application
• Determine scope of issue
• Confirm customer agreement to conditions of service
• Manage credit card processing if necessary
• Follow through on warranty requests or open issues
• Encourage completion of customer survey
• Close the incident within recommended service times
• Properly document all support calls
• Adhere to quality standards set by company
• Represent company in a professional and ethical manner
• Maintain high level of customer satisfaction with focus on first call resolution
• Excellent written and oral communication skills
• Ability to interpret a flow chart to deliver a work process
• Ability to learn new technical concepts quickly
• Communicate technical directions over the phone to inexperienced computer users
• Excellent customer interaction skills
• Strong organizational and multitasking skills
• Ability to problem-solve
• Ability to follow written instructions
• Type 30 to 40 words per minute
Home network setup and repair including:
• Wireless configuration for all operating systems including Windows, iOS, OSx, and Android
• Windows network configurations on XP, Vista, and 7
• Router configuration
Peripherals set up:
• Game consoles
• iPads and other tablets
• Printer and/or folder sharing
• Wireless printers
• 1 year of related experience in a customer service environment
• Understanding of wired and wireless home networks using multiple network technologies such as cable modems, routers, printers, etc. (DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding)
• Successfully pass our technical test and complete our interview process
• Minimum 3 GHz processor and 4 GB RAM with 1280x1024 minimum resolution
• Minimum OS of Windows XP SP3, .net4 with security patches applied
• Dual monitors: 17" screen or greater recommended
• Broadband connection (1.5MB down /512 kbps up)
• Anti-Virus Software
Working for Support.com:
• $9.00 per hour during training*
• $10.25 per hour after training**
• Spanish Speaking Bilingual Differential!
o $9.00 per hour during training including reimbursement
o $10.98 per hour after training including reimbursement
o Testing required
• Overtime Available!
• 100% Work from Home!
• Medical, Dental, Vision benefits!
• 401K plan!
• Paid Time Off!
• Paid Training!
• Promotional Opportunities!
• Employee Stock Purchase Plan!
*$8.50 per hour plus $.50 cent per hour for reimbursement
**$9.75 per hour plus $.50 cent per hour for reimbursement
To APPLY PLEASE FOLLOW THE LINK BELOW:
- Principals only. Recruiters, please don't contact this job poster.
- do NOT contact us with unsolicited services or offers
- OK to highlight this job opening for persons with disabilities